Terms of service

Last updated 14 September 2026

Draft for review by legal counsel before publication. Entity details in brackets to be completed.

1. Who we are

These terms govern the services provided by [Atlantic Reset, Lda.], registered in Portugal under number [ ], with registered office at [ ], Lisbon. They apply to every proposal, booking and programme unless a signed agreement says otherwise.

2. Proposals and bookings

A proposal is valid for 30 days. A booking is confirmed when you accept the proposal in writing and pay the deposit stated in it.

3. Fees and payment

Fees exclude VAT. Unless agreed otherwise, 50% is due at confirmation and 50% fourteen days before the reset phase starts. Invoices are payable within 14 days.

4. Changes and cancellation

Headcount may be adjusted by up to 15% until 21 days before the reset phase. Cancellation more than 60 days out: deposit retained. Between 60 and 21 days: 75% of the fee. Under 21 days: 100%. We will always try to move dates rather than cancel.

5. Participation, measurement and safety

Every session and every measurement is optional and individual. Participants confirm they are fit to take part in physical activity and cold-water exposure, and disclose relevant conditions confidentially to our lead practitioner. Our services are prevention and development, not medical or psychological treatment, and do not replace it.

6. Confidentiality and data

Individual data belongs to the participant. The company receives aggregated, anonymised results only, never for groups smaller than eight. Health data is never used as an employer instrument.

7. Venue and third parties

Accommodation, catering and transport are contracted by you or your agency unless our proposal states otherwise.

8. Liability

Our liability is limited to the fees paid for the programme in question, except where the law does not allow such limitation. We hold professional and public liability insurance.

9. Intellectual property

Programme designs, materials and methods remain ours and Accelerate Health's. Take-home materials may be used internally by the team that attended.

10. Law and disputes

Portuguese law applies. The courts of Lisbon have jurisdiction, after a good-faith attempt to resolve the matter directly.